Support

Watching Shows

How Do I Watch A Show?
  1. Click Shows (found on the menu at the top of your screen)
  2. Click View Details on the show you want to watch
  3. Click Add To Cart to add the show to your shopping cart (and then take you to your shopping cart). Some shows are free and some you have to pay to rent but this will be displayed in the button. Just below the button is the rental terms.
  4. If you are not viewing your shopping cart, you can click the cart icon in the top right hand corner of the site.
  5. You will need a user account to watch the show. You can either manually set one up by clicking register or you can login or register on Facebook. Click which version you want
  6. Once you have registered, go to your shopping cart (if you aren't already there) by clicking on the cart button in the top right. If your cart is valued at £0.00 a button will show saying 'Process Free Cart' alternatively it will ask for card details. Click the appropriate button.
  7. Once you have clicked the button the website will process your order and take you to your library (accessible any time by clicking the little person icon in the top right hand corner)
  8. Find the show you want to watch (some might not be available yet as we may be waiting for them to start streaming) and click on it. A notification will pop up asking if you want to watch. If you click ok it will start a timer (shows must be watched within a certain time limit similar to a video rental service) and the video page will load.
What Do I Need To Watch A Show
  • You can watch a show on almost any computer, phone, tablet. You will need a web browser such as Edge, Chrome, Firefox, Safari or Opera (this one you are using right now should be ok) though we do not support old versions of Internet Explorer. If you use chrome and own a Chromecast you can Chromecast the browser page to your television (app coming soon for direct casting).
  • You will need a relatively good internet speed for streaming video (approximately 5-10mbs download), you can click here and run a test on Google.
  • You will also need a user account
How Do I Watch On My Chromecast?
  • To watch a show on your TV you will need to be using the Google chrome browser on a computer and a tv with a Chromecast in or has the ability to cast to. Load up the video playback then click the menu button (3 vertical dots in the top right corner) then click "Cast" and select the device. You can see more information here. Sometimes the connection might not be strong enough and there may be a delay or buffering. We are currently working on an app that works directly with Chromecasts, more information on this will be posted in the future.

User Accounts

How Do I Register An Account
  1. Click the register button in the top right hand corner of the website
  2. Enter the details requested including your email, a display name for your profile (allows posting reactions in a video), a password and repeat the same password to ensure its correct.
  3. You may also click "keep logged in", this will set a cookie in your browser so when you shut down your computer and restart it you are still logged in. This is not recommended if you are on a public computer
  4. Click "Register Account & Login". this will take you to your library. Once you've added a show to your library (see How Do I Watch A Show) it will show here.
How Do I Register An Account Using Facebook
  1. Click the login button in the top right hand corner of the website
  2. Under the header "Social Media" there is a large button that says "Login/Register Using Facebook" click this.
  3. You will be asked to authorise ShowRelay.co.uk to access your profile. If you are happy with that then click the appropriate button and the website will work in the background and create your account.
If your email address registered on Facebook is already in use on the site you won't be allowed to use this method, you will have to login to the account using that email address then connect it to Facebook in the settings.
Can I Customize How I Look In Reactions?
  1. Absolutely, make sure you are logged in, then click the user icon in the top right
  2. Click on "Profile & Settings"
  3. Under the header "Profile" you will be able to change your display name, the colour of your name in the reaction and even choose an avatar.
Connect Facebook To Your Account?
  1. Make sure you are logged in, then click the user icon in the top right
  2. On the right hand side there is an option to "Connect To Facebook" click that.
  3. You will be asked to authorise ShowRelay.co.uk to access your profile. If you are happy with that then click the appropriate button and the website will work in the background and connect your account.
You can also disconnect your Facebook account in the same, the button that previously said connect will now be updated.

Payments

What Cards Do You Accept
  • We accept Visa, MasterCard, Maestro and American Express
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